PRIVACY POLICY

At Eloria Banasura Resort, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit www.eloriabanasura.com, contact us, or stay at our resort.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with us:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Booking Details
• Check-in & Check-out Dates
• Number of Guests
• Special Requests
• Payment Information (processed securely through authorized payment providers)

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Statistics
• Cookies and Similar Technologies
• Pages Visited
• Date & Time of Visit

2. How We Use Your Information

Your information is collected to:

• Process room reservations
• Confirm and manage bookings
• Respond to inquiries
• Provide customer support
• Improve our services
• Personalize your experience
• Send booking confirmations
• Inform you about special offers (only with your consent)
• Maintain security and prevent fraud
• Comply with legal obligations

3. Booking Information

When you make a reservation, we use your information to:

• Verify your booking
• Contact you regarding your reservation
• Process payments
• Prepare for your arrival
• Provide requested services during your stay

4. Cookies

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Maintain website security

You can disable cookies through your browser settings, although some website features may not function properly.

5. Information Sharing

Eloria Banasura Resort does not sell, rent, or trade your personal information.

We may share your information only with:

• Payment service providers
• Government authorities when legally required
• Technology providers supporting our website
• Law enforcement agencies if required by law

All third-party service providers are expected to protect your information appropriately.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Cybersecurity threats

Although we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

7. Email & Marketing Communications

If you subscribe to our newsletters or promotional updates, we may send information regarding:

• Resort offers
• Seasonal packages
• Holiday promotions
• Special events
• Exclusive discounts

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites such as:

• Google Maps
• WhatsApp
• Social Media Platforms
• Travel Portals

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our services are intended for guests of all ages. However, personal information relating to children should only be provided by a parent or legal guardian as part of a reservation or inquiry.

10. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of your information where applicable
• Withdraw consent for marketing communications
• Ask questions about how your information is used

To exercise these rights, please contact us using the details below.

11. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your reservation
• Provide our services
• Meet legal and accounting requirements
• Resolve disputes
• Enforce our agreements

Once the information is no longer required, it will be securely deleted or anonymized where appropriate.

12. Changes to This Privacy Policy

Eloria Banasura Resort reserves the right to update this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Eloria Banasura Resort

Address
Bappanmala Road, Near Banasura Sagar Dam,
Padinjarathara, Wayanad, Kerala – 673575

Mobile
+91 79076 41400

WhatsApp
+91 85904 41400

Email
eloriabanasura@gmail.com

Website
www.eloriabanasura.com

Phone: +91 8590441400
Email: eloriabanasura@gmail.com